FAQ's
~ It's ok to ask questions
How do I get started?
Getting started is quick and easy! Currently, your organization must have an account with us. Once they provide you with a link to join an active campaign, you simply click the link, provide your account name, and get sharing!
Can I run a campaign on my own?
You must have a verifiable business in order to start a campaign. If you meet the criteria, you are able to create and run campaigns as often as you'd like (one at a time of course). There's NO Limit!
How much does it cost to start?
Today must be your lucky day! Support my squad does not cost ANY MONEY to get started. In order to minimally impact your campaign (and keep our lights on), we impose a small transaction fee on each donation ($2.30 + 4.9%). This is paid by the donor - keeping your cost to start a campaign completely free! Currently, we do not support alternate methods for collecting processing fees
Where do the donations go?
All donations are delivered straight to the organization via direct deposit. Each organization is then responsible for placing the correct amount towards individual accounts (don't worry, we provide every organization with a great accounting report!).
Typically, most organizations operate on an 80%/20% campaign distribution: 80% of all donations received are credited to your families' individual accounts, and the remaining 20% is credited to you (the organization's general account.) However, this is completely customizable to fit your needs as a program.
It is the responsibility of the participant to verify the campaign details and confirm the distribution method your organization is using. SupportMySquad.com will NOT be responsible for individual account distributions. This is the responsibility of the host organization!